What are my rights under the distance selling Regulations?

Your purchase with us falls under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which came into force on 13th June 2014 and applies to contracts entered into on or after that date.

Under this Distance agreement you have the right to change your mind and return any unwanted goods within 14 days from the moment you receive your goods, for a full refund to the value of the goods. We will refund the price of the returned products, our standard UK delivery.

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

You will be responsible for paying for your own shipping costs for returning your item if the item is being returned as unwanted under the Consumer contracts agreement.

This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your Local Citizens' Advice Bureau or your Local Authority's Trading Standards Office.

Please see details on our Refunds and Returns page.