To search for a specific product:
Using our product search bar located in the centre of the top section of our homepage and marketplace pages please...
1. Either enter the product name or SKU number for the product if you know it.
2. You may find as you start typing a selection of products appear in the search bars dropdown box, these suggestions could display the product you are looking for.
3. However, if not please finish typing and the results should show all matching products. Just click on the item in the dropdown box and it will take you to its full product page.
4. If you don't know the actual product name or SKU code, you can also try entering a descriptive word, such as 'Fish' and all the items that contain that word in their name or description will then be displayed.
5. If there are too many products listed that match your search, there will be an option to click on 'Show All results'.
6. If the product you are looking for is not listed, it could be that the name or descriptive word does not quite match, out of stock or we no longer sell it.
Please feel free to email us and we will do our best find the product for you or let you know if it will be restocked if it has gone out of stock.
7. Our marketplace search bar will also offer alternative suggestions and show you popular products as well as products you have recently viewed.
Please Note: The search bar in our Help Centre will not search for products, only answers to questions you may have.